An increasing number of businesses have turned to Social Media as a Customer Service tool.Many larger service businesses (Banks,Telecommunications and Energy sectors especially) are turning to Social Media to communicate with existing customers.Now many medium sized and smaller businesses are using it too.
Twitter in particularly has turned out as very useful tool for customer service, with users reaching businesses in a convenient way. It’s not an easy task to be really responsive through social media, since users tend to be impatient, but if you manage to win social customer’s satisfaction, then your business should feel really grow! It’s not an easy task to be really responsive through social media, you need to resource it.Its a big opportunity to interact with your customers and help spread positive word of mouth about you.
If you would like us to help you use Social Media as a Customer Service tool to market your business get in touch for a free consultation. contact us