Social commerce is part of electronic commerce and involves using social media, online media that supports social interaction, and user contributions to assist in the online buying and selling of products and services.
It can include online collaborative shopping tools such as shared pick lists, user ratings and other user-generated content-sharing of online product information and advice.
These enable shoppers “to get advice from trusted individuals, find goods and services and then purchase them”. The social networks that spread this advice have been found to increase the customer’s trust in one retailer over another.
Today, the area of social commerce has been expanded to include the range of social media tools and content used in the context of e-commerce, especially in the fashion industry. Examples of social commerce include customer ratings and reviews, user recommendations and referrals, social shopping tools (sharing the act of shopping online), forums and communities, social media optimization, social applications and social advertising.Technologies such as Augmented Reality have also been used with social commerce, allowing shoppers to visualize apparel items on themselves and solicit feedback through social media tools.
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